Should you wish to return an item to Shopunderwear, you may send it back for store credit or item exchange free of charge.
We do not offer refunds. In order to receive your store credit, we must receive the item(s) within 14 days of receipt. Once we have received your package, email notification of your exchange or credit will be processed.
All tags must be intact and the item unworn or unused. If there are any signs of use we will not be able to accept the return, and the item will be returned to you at your expense.
Due to the delicate nature of panties and hosiery, we cannot accept returns of those items.